At PhoneFixy, we understand that plans can change. Our cancellation policy is designed to offer flexibility to our customers while ensuring efficient operations.
1. Requesting a Cancellation
- Before Pickup: Cancellations can be made anytime before the scheduled pickup by contacting us directly or through our website.
- After Pickup and Before Repair Commences: If your device has been picked up but the repair has not yet started, you may cancel the repair. However, a nominal handling fee may be applied to cover transportation and handling costs.
2. Non-Cancellable Services
- In-Progress Repairs: Once the repair process has commenced, cancellations are no longer possible. Our technicians may have already begun working on your device, and the costs for parts and labor cannot be refunded.
3. Refunds
- If a cancellation is requested before the repair process begins, a full refund will be issued for any pre-paid service charges, minus any applicable handling fees.
4. How to Cancel
- To cancel your service request, please reach out, call us at +91-8800707030. Our customer support team will assist you with the cancellation process.
5. Changes to the Cancellation Policy
- PhoneFixy reserves the right to update this policy as needed. Changes will be posted on our website, and it is recommended to review the policy periodically.